FAQ

PURCHASING

Drop us an email at support@eolab.com – we’ll get back to you within one business day.

eo SwimBETTER is available to pre-order right now with shipments due to commence in October 2022.

  • Handsets: This is your one-time cost. Choose either eo SwimBETTER15 or eo SwimBETTER90. Between downloads, these guys record up to 15 or 90 minutes of data respectively.  
  • Licence: You’ll need one of these for every swimmer, allowing them to download, review, and store their swim data in their eo Account. Go for a Gold or Silver Individual Licence, or a Team Licence for six or more swimmers. These can be paid on a monthly or annual basis.

Check out all options and costs for handsets and licencing on our product pricing page.

 

Absolutely. You can login to your eo Account and purchase a licence anytime. If you purchase yours now, we won’t activate it until your handsets have been safely delivered. You will need a licence before you can start uploading and reviewing your swim data.

Secure your eo SwimBETTER handsets with a non-refundable* 10% deposit when you order.

*Don’t worry – if for any reason we’re not able to fulfill your pre-order, your deposit will of course be refunded in full to your original payment method.

We currently accept Visa, Mastercard, American Express, Discover and Diners Club.

Our 14 Day Money Back Guarantee gives you a couple of weeks to have your goggles knocked off by just what these tiny devices can do. After that all purchases are final and returns will only be accepted for faulty products in accordance with our Refund and Returns Policy.

eo SwimBETTER is due to ship in October. As with all manufacturing, there is a possibility that circumstances out of our control will affect this. Any delivery delays will be communicated as soon as we know of them.

We’ll be taking the balance from your original payment method immediately prior to shipment. But don’t worry, we won’t surprise you – once we have a shipping date confirmed we’ll give you a heads up by email.

Your eo SwimBETTER will be shipped by DHL courier within three business days of your final payment. In most cases, shipment should take between three to five business days to arrive. But we’ll email you tracking details so you can see for yourself.

You came to the right place. eo SwimBETTER is currently only available here on our website.

OPERATIONAL

The data is currently most accurate for freestyle. You can still record your backstroke, breaststroke and butterfly now, with data analysis improving for these strokes as we progress development.

Yes, absolutely. But each swimmer will need their own licence. You won’t be able tell data apart if you download other swimmers’ data into your account.

We don’t recommend this. The swell can affect the accuracy of your data, and it’s also a little difficult to calibrate your direction as the handsets do not include a GPS. You will still be able to analyse your stroke, but the data will not be as accurate as if you were swimming in a pool.

There’s no technical reason why you can’t – but check with your event organiser first, just to be safe. We’d hate to see you get a DQ.

To enable enough data to be collected, we recommend use in pools that are 25 metres / 25 yards or longer.

Yes, they are. Tell them apart by the big L and R on the back of each handset.

eo SwimBETTER90 lets you record data for up to 90 minutes between downloads. While with eo SwimBETTER15 you can record data for up to 15 minutes.

Simply connect your handsets to your mobile device, laptop or computer via Bluetooth®. Don’t forget to connect and download the data from both your left and right handsets or your data will look a bit lopsided.

Our data download speed is approximately 10 seconds per five (5) minutes of data.

Once you download your data it is immediately deleted from the handset so you can record more. Your downloaded data is stored securely in the Cloud and is accessible anytime from your eo Account.

Access your eo Account via the eo website.

Between charges you can expect around three (3) hours of recording. Remember to turn your handsets off when not in use to maximise this though.

You’ll receive two charging clips and charging cords with your handsets. Simply connect a charging clip (you’ll see the charging point on the inside of the wrist band.) Then plug one end of the charging cord into this and the other end into any USB-C charging port.

The eo app is in the final development stage. It will be ready to download before you receive your handsets. We’ll email a download link to the App to everyone who has purchased eo SwimBETTER when it is available. Links will also be added to the eo SwimBETTER page on our website.

The eo App works on both iOS and Android.

View your data on the eo App or the eo Platform. The eo App allows you to track your progress on the go with a quick dip into your swim sessions. The eo Platform gives you a deeper dive into your data for further insight and allows you to compare swims by overlaying data from your history.

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