Last Revised: 25 March 2022
eo (“us”, “we” or the “Company”) respect your privacy and is committed to protect the privacy of our users (“user” or “you”).
Privacy Act Notice (AUS): This policy is drafted to comply with the Australian Privacy Principles (“APPs”) established under the Privacy Act 1988 (Cth) (“PA”), and other relevant Australian laws. This includes obtaining your informed consent to the collection, use and disclosure of your Personal Information where this is legally required and taking reasonable steps to secure that information. Under the PA, you have the rights to access and correct your Personal Information as well as to make a complaint to the Office of the Australian Information Commissioner about the handling of your Personal Information. However, if you are unhappy with or have any questions about how your Personal Information is handled, we encourage you to raise your concerns with us at: firstname.lastname@example.org.
- What types of information we collect and how we collect it
- How we use the information we collect
- With whom we share the information, and for what purpose
- For how long we retain the information we collect
- How we safeguard your information
- How we use the information for marketing purposes
- How to contact us
What type of information we collect
We collect two types of data and information from our users.
The first type of information is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via the user’s use of the Services (“Non-Personal Information”). We are not aware of the identity of the user from which the Non-Personal Information was collected. Non-Personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), which we use in order to enhance the functionality of our Services.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). This includes:
- Registration information: In order to use our Services, you will be required to register for the Services. As part of the registration process, the information we collect may include, but is not limited to, your name, date of birth, email address, gender, age, height, weight, bio, profile photo, city, country, sport club, contacts, password.
When you register for our Services we will have access to basic information about you from that account, such as your name, gender, age, email address, photo, as well as any other information which you have made publicly available on such an account or have otherwise agreed to share with us.
The personal information we collect is generally in one or more of the following categories.
When you access, visit or use our Platform, we may collect the following information:
Information Submitted by You: We may collect information that you submit through your use of our Services, including information you provide in connection with the creation and management of your account for our products or services, such as your name, email address and other contact information and password, as well as information you provide in connection with you such as your gender, date of birth, weight, height, and other biomechanical information relevant to the product.
Information Collected via our Platform: Depending on your device, our platform software may request certain permissions that allow it to access your device data. By default, you must grant these permissions before the respective information can be accessed. Once the permission has been given, you can revoke it at any time and it is your responsibility to monitor/adjust them in accordance with your preferences. In order to revoke these permissions, you may refer to the device settings. The exact procedure for controlling permissions may be dependent on your device and software. Please note that the revoking of such permissions might impact the proper functioning of our Platform.
Information Automatically Collected: We may collect log data and usage information relating to your use of our products and services.
When you access, visit or use our Site, we may collect the following information:
Mailing List: We may collect your email address and other information that you submit when you sign-up to receive updates about our products and services and other communications from us on our website.
For further information please consult our Cookies Policy which forms part of this privacy statement.
For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products and services, who sign-up to receive communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, email address and other contact information.
We may obtain information, including personal information, from third parties and sources other than our products and services, such as our partners, third-party service providers or advertisers. If we combine or associate information from other sources with personal information that we collect through our products and services, we will treat the combined information as personal information in accordance with this Privacy Statement.
We do not collect payment card information. If you make an online payment using a payment card, such as a credit card or debit card, you are connected directly to our online payment processing service provider and your payment card information is collected and processed by that service provider.
You may refuse to disclose certain information, but please bear in mind this may result in preventing you from using the Site and Services to some extent, and in some cases may result in your inability to use the Site and Services.
How we use the information we collect
- To set up your account and to provide our Services.
- To optimise the Site, our Services and your experience.
- To allow users to make purchases through the Services and carry out transactions which they requested.
- To identify and authenticate your access to certain features of the Services.
- To communicate with you to keep you informed of our latest updates and features.
- To perform research or to conduct analytics to improve and customise our Services to our users’ needs and interests.
- To market our products and services to you.
- To detect and prevent illegal activity or any other type of activity that may jeopardise or negatively affect the integrity of the Services.
- To support and troubleshoot our Services, to respond to your queries and communicate with you.
- To comply with our obligations under relevant laws.
- To investigate violations and enforce our policies, and as required by law, regulation, or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.
If you are a registered user of our Services and have supplied your email address or phone number, we may occasionally send you an email or contact you via your phone number, including by SMS, telephone call or push notifications in order to provide you the Service (for example, for the purpose of sending you a verification code to confirm user login, tracking information for your shipment, and link to download the Platform). You hereby consent and authorise us to contact you accordingly.
With whom we share the information we collect
We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, subcontractors, or such other trusted third-party service providers or partners, who are located in different jurisdictions across the world, for the purpose of: (a) storing or processing such information on our behalf (e.g. on cloud computing services) or to assist us with our business operations, to authenticate your access and to provide and improve our Services; (b) performing research, technical diagnostics, analytics or for statistical purposes; (c) our own marketing, in accordance with our marketing policy.
We may also disclose Personal Information, or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
We will not, under any circumstances, sell, transfer, or provide access to your Personal Information to a third party which is unrelated to the provision of our Services for any reason which is not contained in the paragraphs above.
Third-party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties via our Services (e.g. by clicking on a link to any other website or location) or via other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them.
You agree that we shall have no liability whatsoever with respect to such third-party sites and services and your usage of them.
User’s rights and retention
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like further information regarding the periods for which your personal information will be retained, please contact us as set forth in the “Contact Us” section below
For Australian Users: Under the Privacy Act 1988, Australian users have rights to access and amend their Personal Information under APPs 12 and 13 as well as to make complaints to the Office of the Australian Information Commissioner concerning any apprehended breaches of the APPs. Consequently, you may also contact us at any time to request such access or amendment or to raise a complaint about the handling of your information in the way outlined above.
Please note that while you may withdraw your consent to some use or disclosure of your Personal Information at any time, this may result in your being prevented from using the Site and Services to some extent, and in some cases may result in your inability to use the Site and Services altogether.
We will retain your Personal Information for the duration required to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. This may include retaining the Personal Information of past users in case they return to the Services. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Opting out of communications
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may also opt-out by contacting us directly at: email@example.com
Please note that if you opt out of receiving marketing emails we may still need to send you communications about your use of our products and services, or other matters.
We have implemented physical, organisational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorised access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measures outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. If we learn of a security breach involving your personal information, we will inform you and the relevant authorities of the occurrence of the breach as required under applicable law.
If you are a minor, a parent or legal guardian of a minor, or if you otherwise find out that we collect, store or use data that may include personal data of a minor, you may contact us and we will take steps to delete the relevant data as soon as possible. If the local law has additional regulations on the age of minors, the local law shall prevail.
International transfer and storage of information
Your personal information may be stored and processed in any country where we have facilities or in which we engage third-party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Statement.
How to contact us
If you have any general questions about the eo Services or the information that we collect about you and how we use it, please contact us at: firstname.lastname@example.org
Details of Company
Omnibus157 Pty Ltd, trading as eo (ACN 646 020 233)
Level 2, 11 York Street, Sydney NSW 2000, Australia