Last revised 15 July 2023
eo SHIPPING POLICY
Order Processing:
- All orders will be processed and shipped within 2 business days of purchase.
Shipping Methods:
- SwimBETTER Purchases: All SwimBETTER purchases will ship via DHL Express.
- Other Products: Shipping methods for other products may vary depending on the destination and available shipping options at checkout.
Shipping Cost:
- SwimBETTER Purchases: All SwimBETTER handset purchases include free express shipping.
- Other Products: Other eo products may be subject to shipping fees, which will be confirmed prior to shipping.
Tracking Information:
- All purchasers will be provided with a tracking number as soon as their order ships. This tracking number will allow you to monitor the progress of your shipment until it arrives at your doorstep.
Shipping Times:
- Shipping times typically range from 2 to 6 business days, however some rare and extreme cases can take up to 13 business days. Please note that shipping times are estimates and may be affected by factors beyond our control, such as customs processing, local postal service delays, or other unforeseen circumstances.
If you have any questions or concerns about your order, please do not hesitate to contact our customer service team by emailing support@eolab.com and quoting your order number in the subject line.